Frequently Asked Questions

I wash my laundry with Wash ME

How to use the Wash ME washing machine?
To use Wash ME washing machine, visit one of our kiosks and follow the instructions on the control screen, above the checkout counter: insert your laundry, choose the time and temperature, pay and that’s all! You can also use our laundrette with the Wash ME smartphone app available on the Google Play store and the Apple Store.
What is a Wash ME Laundrette?
A Wash ME Laundrette is a compact module of self-service laundry and drying equipment, also called a laundrette or coin launderette. Wash ME Laundries feature high-capacity professional washers and dryers, a detergent and fabric softener metering system, a pay station and a customer shelter.
What kind of laundry can I wash in a Wash ME Laundrette?
You can wash all types of laundry at our Wash ME (clothes, household linen, duvets, cushions, etc.). Please note that you should follow the recommendations on the labels. Our laundrettes allow you to choose different temperatures depending on the sensitivity of your laundry. It is strictly forbidden to wash and dry your pet accessories.
What wash temperatures are available on a Wash ME?
Wash ME Laundrettes offer you a choice of 3 different wash temperatures: delicate laundry, 40°C and 60°C. You have the option of adding pre-wash for heavily soiled laundry, fabric softener, disinfectant and disinfectant fabric softener.
Do I have to bring my own detergent?
No, you don’t need to bring your own detergent to clean your clothes at Wash ME. Our laundries are equipped with a professional and eco-friendly high quality detergent (Ecolabel certified). Our detergent guarantees you the best possible result while protecting your fabrics.
Do I have to bring my own fabric softener?
No, a fabric softener is available as an option when selecting your programme.
Do I have to wait until the end of the wash cycle?
Once your wash cycle is running at Wash ME, you can go finish up your chores at your leisure. Activate the “SMS Alert” option (free service) to be notified a few minutes before the end of your cycle. You are also free to wait for your wash programme to finish by staying near the laundrette.
Can my laundry be stolen if I am not present?
No need to worry, the door cannot be opened during the wash cycle. In addition, you can be notified free of charge by SMS (SMS alert option) a few minutes before the end of the wash cycle so that you can retrieve your laundry at your leisure.
What is the SMS alert option?
The SMS alert option allows you to be alerted a few minutes before the end of your wash programme. This option is completely free. Your phone number will not be recorded or used for commercial purposes.
How do I collect my laundry at the end of the cycle?
Once the washing is complete, a sound signal indicates that you can retrieve your laundry; simply turn the handle on the door and pull on it to access your laundry.
Can I wash my tent in the Wash ME laundrette?
We advise you to refer to the cleaning information provided by the manufacturer of your equipment (label).
What is the capacity of the washing machines?
Our laundrettes have 8 kg machines and 18 kg large-capacity machines, ideal for large items such as curtains, duvets, etc. For optimal washing quality, we advise you not to overload the machines beyond the weight indicated on them.
How long does a wash cycle last?
On average, regardless of the machine, a wash cycle takes about 30 minutes. Our machines offer different temperatures and options that can increase the length of the wash cycle.
How much does it cost to wash my clothes at Wash ME?
Prices vary depending on the machine used. The cost of a wash cycle in our laundrettes will cost you between 4 euros (8 kg) and 10 euros (18 kg), including detergent. As options, you can opt for pre-wash, softener, disinfectant, disinfectant fabric softener in addition to your regular wash.

Drying with Wash ME

How do I use a Wash ME dryer?
To dry your wet laundry, insert it into the dryer machine and close the door. Then go to the payment counter to select your programme, temperature and finalise your payment before returning to the machine to start your programme.
Do I have to wait until the end of the drying cycle?
Unlike the washing machines in our laundrettes, our dryers do not have a security mechanism. The door can be opened at any time. We therefore recommend that you to stay close to the door and only open the door at the end of your drying programme to ensure that it is as effective as possible.
What do I do once my drying cycle is finished?
Once your drying programme is finished, you can collect your laundry. Make sure you have not forgotten anything inside.
How long does a drying cycle last?
An optimal drying time can vary between 15 and 45 minutes, depending on the material and volume of the laundry to be dried. Do not hesitate to consult our laundry tips to become an expert.
What kind of laundry can I put in a Wash ME dryer?
At Wash ME you can wash and dry all types of laundry, with the exception of pet clothes/accessories in poor condition and/or with fur. Please note that it is strictly forbidden to dry dirty or greasy clothes at Wash ME, as there is a risk of fire.
What is the capacity of the Wash ME dryers?
Our dryers have a capacity of 18 kg, allowing you to dry large quantities of laundry or large items. For optimal drying, we recommend cycles of 15 to 45 minutes, depending on the type of laundry and its weight.

Safety of the Wash ME machines

What are the conditions of use in Wash ME?
Our Wash ME laundrettes are subject to special conditions of use. In particular, we remind you that it is strictly forbidden to wash and dry pet accessories.
What should I do if I face a problem while using the Wash ME kiosks?
If you have any problems using a Wash ME laundrette, please contact our customer service department at 09 70 82 32 47 (24/7).
What is the maximum load for Wash ME dryers?
Wash ME dryers have a maximum capacity of 18kg. For optimum performance and respect for our users, please do not overload the machines beyond the limit indicated on the door.
How do I contact the Wash ME customer service department?
If you have any problems using a Wash ME laundrette, please visit our dedicated customer help website.

Payment and billing at Wash ME

How much does it cost to wash my clothes at Wash ME?
Prices vary depending on the machine used. The cost of a wash cycle in our laundrettes will cost you between 4 euros (8 kg) and 10 euros (18 kg), including detergent. As options, you can opt for pre-wash, softener, disinfectant, disinfectant fabric softener in addition to your regular wash.
How much does it cost to dry my laundry in a Wash ME?
The price for 15 minutes of drying in Wash ME is 2 euros for an 18 kg capacity.
What payment methods are available to pay for washing and drying?
Most of our machines accept cash (coins and notes), contact and contactless bank cards and mobile payments with Apple Pay.
Can I pay contactless at Wash ME?
Our machines are equipped so that you can pay securely without contact via bank card or compatible smartphone (Apple Pay).
How do I get a receipt when I have paid with my bank card?
Most of our machines are equipped with a paper printer to print out your bank receipt. You also have the option of receiving your receipt by e-mail. The machine will display a message if there are no more paper receipts available.

Problems with a payment

Problems with a dryer

What do I do if the dryer is not working properly?
You notice that the dryer is not working properly. Have you chosen the right temperature and time? You can choose from 3 drying programmes: delicate, normal and high. The drying time also depends on the volume and type of laundry.
What if the dryer does not start after payment?
Have you paid but the dryer won’t start? Make sure that the payment has been made according to the machine’s instructions and press the START button on the chosen machine.

Problems with a washing machine

What should I do if the washing machine does not start?
Is the washing machine not starting? Please press the START button of the selected machine and check if the door is closed properly.
What should I do if my washing machine does not start after payment?
Have you paid but the washing machine programme does not start? Make sure that the payment has been made according to the machine’s instructions.
What do I do if the washing machine starts running without water?
Is the washing machine running without water? This is a malfunction and we are sorry about it. Please contact our customer service department at 09 70 82 32 47.
What do I do if the spin cycle takes too long?
Do you feel that the spin cycle is taking too long? Please note that the spin cycle is divided into several phases, so please be patient.
What do I do if the laundry is stuck in the washing machine?
Is your laundry stuck in the machine? If it takes longer than 30 minutes, this is a malfunction and we are sorry. Please contact our customer service department at 09 70 82 32 47.
What do I do if the washing machine timer is stuck?
Is the washing machine timer stuck? This is a malfunction and we are sorry about it. Please contact our customer service department at 09 70 82 32 47.
What do I do if the washing machine displays the message “Fill Error”?
You have used a washing machine and the message “Fill Error” is displayed. This is a malfunction and we are sorry about it. Please contact our customer service department at 09 70 82 32 47.